Guides

It’s All in the Data:  See How Reviews can Improve Your Business

It’s All in the Data: See How Reviews can Improve Your Business

It’s All in the Data:  See How Reviews can Improve Your Business

We’re well on our way through 2016’s first quarter and with that comes analysis, strategic planning and budget allocation for the coming year. If you’re trying to implement a new ‘Voice of the Customer’ program -- or even improve your existing customer feedback strategy --, then look no further. We’ve already done the research to support your conversation about customer feedback.

The Comprehensive Guide on How to Build a Customer Feedback Strategy

The Comprehensive Guide on How to Build a Customer Feedback Strategy

The Comprehensive Guide on How to Build a Customer Feedback Strategy

Your customers aren’t ashamed to tell you just how well or poorly their interaction with you went, and by leveraging the feedback from them, you gain valuable insights that will shape your current efforts at acquisition and retention, as well as shaping the way you prospect and build your sales.

Why customer opinions are key to success

Why customer opinions are key to success

There’s nothing better than positive feedback – it’s that word of mouth assurance that the investment we’ve made in the customer’s experience has been worthwhile.

How to Prove ROI from Online Reviews

How to Prove ROI from Online Reviews

How to Prove ROI from Online Reviews

Every marketing technique needs to be able to demonstrate an ROI, including customer review platforms. Download your free copy ofHow to prove ROI from online reviews to discover:

Trust Economy Report

Trust Economy Report

Trust Economy Report

Online reviews are making a significant impact on British business, creating the potential to generate 40% additional revenue each year. But companies remain suspicious of online review communities – or are even afraid of them. Trustpilot's new Trust Economy Report reveals the truths at the heart of this rapidly emerging sector