Check ‘n Go’s success in its vertical markets has a lot to do with the brand’s emphasis on customer service and its ability to offer an actual loan service, not just aggregate leads, as many of its competitors do. However, Check ‘n Go was relying on a proprietary feedback process, which did not help build their Google Seller profile, nor qualify them for Google Seller Ratings.
Rev.com turned to Trustpilot to help them establish a process that would allow Google to utilize their reviews and ratings in both paid and unpaid placements to increase click-through and conversion rates. For Rev.com, that meant collecting verified customer reviews at scale.
PetFlow, an online pet food website powered by an auto-ship continuity model, was founded in 2010 by entrepreneurs Joe Speiser and Alex Zhardanvosky. With headquarters in New York, PetFlow operates nationwide. In an industry where ecommerce penetration is less than 4%, PetFlow stands out and is quickly becoming the market leader.
With the help of a review partner, SpareFoot hoped to understand more about why customers visit the website and what they expect from the storage marketplace so they could incorporate this information into its customer service processes.
Although Bookbyte is an industry leader, small competitors are constantly emerging and national retailers have also entered the space. PPC costs are through the roof and social media demands that each customer experience is a positive one. How can Bookbyte differentiate itself from the competition?
Mazuma Mobile’s business is purely online, so an honest and credible website is essential. It all drills down to one question: do potential customers trust the company enough to post a used phone worth hundreds of pounds?
Billions of opinions are now shared and read online, with that number increasing every day. It’s a global trend we foresaw in 2007 when Trustpilot first began. But we couldn’t have predicted the speed of growth.