Promote your customer reviews on social media with Trustpilot’s latest Labs’ experiment - the Image Generator prototype creates images with text overlays.
Several years ago, Golf Experten shifted their business strategy and approach to become more customer-centric. They struggled with the challenge of balancing sports expertise with a sales-focused strategy. The stores were already well known for their products, the quality of their service, and the expertise of their employees, but they saw an opportunity to capitalize on their strengths by increasing their focus on customers.
The customer journey is increasingly impacted by search and mobile. Over 81% of ecommerce shoppers research online before making a big purchase and mobile traffic surpassed desktop traffic for the first time during Q4 2016. Because of these new trends, driven by consumers, Google’s search algorithm updates have shifted to benefit companies who are optimizing their sites accordingly.
Home Logic, a home solutions company, understands that customer service and reputation are major differentiators in a highly competitive industry. In this case study, we show you how they were able to increase their CTR and conversion rates by utilizing Trustpilot and the Automatic Feedback Service to showcase their positive customer reviews.
Customer experience is how customers perceive their interactions with your company. A successful strategy should be useful, usable, and enjoyable from the customer’s point of view.
So why has customer experience become such a hot topic today? Purchasers are empowered like never before, and great customer experience drives loyalty and revenue.
Emarketer predicts eCommerce sales to continue growing by a double-digit growth rate up to 2020, topping a total of $4 trillion in sales. The National Retail Foundation (NRF) has also pointed towards retailers’ online presence as the major driver of growth. With such impressive sales numbers, eCommerce companies should really be taking a closer look at aspects of their digital presence to ensure they’re not leaving money on the table and so they can keep up with the competition.
Rivervale, founded as a leasing specialist in 2001, is a young company that sees customer service as fundamental to its growth. Trustpilot has been an invaluable resource for Rivervale by providing them with customer-generated content and better visibility, and has helped the company leverage its high standing among its competition.
As eCommerce grows increasingly competitive, the pressure on website managers to attract and hold onto customers is intensifying. Online shoppers are becoming more savvy when making a purchase and they will look at more than just price when making a purchase decision. Third-party reviews allow eCommerce marketers to leverage social proof in attracting and retaining customers.
As a young company with a growing and enthusiastic customer-base, SaferVPN knew that leveraging word-of-mouth endorsements to increase customer confidence and enhance visibility should be a priority.
SaferVPN’s service revolves around trust. This meant that trust needed to play a part in marketing and customer success. By recognising how vital customer feedback could bein driving more traffic to the website and increasing conversion rates, SaferVPN identified Trustpilot as the perfect partner.
We’re very excited to announce that we are sponsoring A Good Weekend, a wellbeing event that runs from Friday March 17th and ends on the United Nations’ International Day of Happiness, Monday, the 20th.
We’re sponsoring A Good Weekend because we believe in promoting physical and mental wellbeing by collectively encouraging others to participate in positive experiences. It’s easy to be overworked, it’s easy to be overstressed, shouldn’t it easy to be happy?