LensDirect.com is a contact lens online retailer and one of the top eCommerce companies in the US. We spoke to Ryan Alovis, who has been the CEO since 2009, and Dale Kim, Paid Search Specialist, to learn more about LensDirect.com’s success and how Trustpilot has helped them.
According to Moz, 67% of consumers are influenced by online reviews. Google takes cognizance of this and ranks reviews above press mentions and news articles about the company. Keeping this in mind, this blog post, you will learn how to best respond to bad reviews and increase customer satisfaction.
The digital environment has changed and retailers are struggling to stand out in a crowded environment. By considering their reputation, their customers' sentiment, and their reviews, these retailers are finding new ways to surpass their business goals of getting traffic, increasing conversions, and boosting revenue.
Migrating to a customer-centric strategy means excelling in engaging consumers across all channels: web, mobile, social and in-store. Read up to learn more about omni-channel strategy that standardises messaging, approaches, and marketing so, as the customer moves from channel to channel, their experience is as consistent as it can be.
At the end of May, Mary Meeker’s long-awaited annual Internet trends report was published. It is widely considered the foremost publication of technology trends and informs businesses, analysts, and reporters alike. In this blog post, we’re going to go over the trends that matter most to eCommerce and what you can do to get ahead of the game.
The London School of English has over one hundred years of experience and provides a wide range of English courses for motivated adults and professionals who need to communicate in English for their international studies or work. Learn how they used Trustpilot to generate 250 positive reviews, gain a 14% response rate, and achieve a 9.3 Trustscore.
Managing your reputation and understanding how and why customers feel the way they do about your company takes a customer-first approach. By considering your customers in nearly all aspects of your business, you’re ensuring all decisions are being made to accomplish the same goal: making customers happy and keeping happy customers.
Your customers are more important than you think. Yes, ultimately, they’re responsible for your company’s success. After all, what is a company without any customers? But your customers have a lot of power and can make an impact beyond revenue. Companies have recently begun to realize how to tap into that potential.