Your customers aren’t ashamed to tell you just how well or poorly their interaction with you went, and by leveraging the feedback from them, you gain valuable insights that will shape your current efforts at acquisition and retention, as well as shaping the way you prospect and build your sales.
What can you do with Trustpilot's APIs? After being asked that question a lot, I decided to embark on a journey of fun API experimentation. My goal? To discover cool new ways to use our APIs that you won’t find in our product line.
There was a time, not too long ago when the only stars of concern shone in the sky, not in a search engine browser. During this same time period, families were packing up their belongings and heading to a land that gave promise for better opportunities and success: the west.
Online reviews are making a significant impact on British business, creating the potential to generate 40% additional revenue each year. But companies remain suspicious of online review communities – or are even afraid of them. Trustpilot's new Trust Economy Report reveals the truths at the heart of this rapidly emerging sector
You probably heard of this before: Companies are spending so much money trying to acquire new customers that they forget about servicing the customers they already have. By taking care of your customers in the after sales process you can dramatically increase the chances that they will buy from you again or recommend you to friends and family. Learn from these 5 simple tips to improve your after sales process.