Starting March 31st it has only been possible to create new user profiles on Trustpilot in one of two ways: Either by invitation from a company using our feedback service or directly on Trustpilot using Facebook Connect. The reason is simple: We want to get real experiences from real people. We’re currently testing to see if this is the right cure for fighting the disease of fake reviews. Here’s why.
You’ll find reviews of more than 91,000 companies on Trustpilot and we’re continuing to grow at a remarkable speed. So too, is the business value of sharing good reviews. The Trustpilot community is reviewing, commenting and reporting like never before. But an unfortunate side effect of this growth is that we are seeing an increased number of potentially fake reviews. We have already set up measures to fight fake reviews, but now we’re stepping it up a notch to put a stop to this unfortunate trend. It’s our goal to build the world’s most trustworthy online review site, which is why we need to ensure that reviews on Trustpilot are written by real people.
What this means is:
This only impacts new user profiles. Those being invited to write a review by a company are validated through Trustpilot’s Automatic Feedback Service. You can recognize such reviews by looking at the “verified buyer”stamp in the user profile bio.
It’s also worth stressing that nothing has changed in the way you write reviews. Users with an existing Trustpilot profile can still login using an email address and password. However, we do encourage existing users to connect via Facebook as well.
We think of trust on various levels. A trustworthy review, for example, contains a detailed description of the buying experience that others can clearly understand. But trust is also about the users themselves. Whom do we trust? People we know. We trust more if there’s a real face to a real name. This is especially true when it comes to reviews on the internet– a profile with a photo and a name and connections goes a long way to establishing trust, to showing the real person behind a review.
Trust does not want to be measured, categories or translated into ultimate truths. It’s all in the eye of the beholder and we are committed to make the stories shared on Trustpilot as trustworthy as possible, by ensuring that real customers are behind the reviews.
In other words: We want less anonymous “Mr C’s” and more profiles like Joe Chapman.
Imagine if you will, it must have been pretty boring to be the first one to own a telephone. It was probably just as boring as checking out Trustpilot when only a single review was posted. The value of using a review platform like Trustpilot increases the more reviews there are, and so does the temptation to post fake reviews. Today anyone can search through and read more than 5.5 million reviews on Trustpilot and it’s increasing every day. By requiring registration via Facebook, we get more trustworthy user profiles and less fake reviews.
We believe that creating a review on Trustpilot should be easy, but not too easy. Unfortunately, some people get a little too creative, and when that happens we take the necessary actions. Striking the right balance between sharing in-depth stories and giving a representative picture of the company being reviewed will always be a trade-off. And you can’t get it all. So the real question when developing Trustpilot really boils down to this: Do we want as many reviews as possible to make the company profiles more representative, or do we want more detailed experiences based on a smaller sample size?
Currently, the total number of reviews is large enough to give a good representation of the companies present. It seems like a good time to pull a lever and twist a handle to ensure higher quality reviews by giving a bit up on quantity.
We realize that Facebook Connect will result in less reviews, but we’ve already seen that the user profiles and the reviews made over the last 3 days are more detailed now. So it looks like the overall quality in reviews is increasing, which of course is a good thing for everyone.
We’ve received a few complaints from users who couldn’t understand why they needed a Facebook account to be able to use Trustpilot. We realize that not everyone is in favor of Facebook, and we are strongly considering other validation options as well, such as Twitter or Google+.
We currently don’t have any requirement regarding minimum number of friends or similar for Facebook validation, but that’s another potential next step. Overall, we think Facebook is doing a great job removing fake profiles, but we would very much like to hear if anyone knows more about this.
We welcome any suggestions on how we can make the process go from good to great without compromising the overall user experience and leaving the door open for fake reviews. The comments are open.
Tags: Facebook, quality reviews, security, trust, user validationYour email address will not be published. Required fields are marked *
With this initiative, I really think you are going too far. I do have an FB account, but I never use any FB apps, and I never use it to register anywhere… What I do on FB, stays on FB. No company is getting access to my FB information.
Another downsite to this, is that I can’t be anonymous. My real name is very unique, and I dont want other people to be able to Google everything I do. Therefore I like to use different names for different websites.
A newspaper in my country is doing exactly the same thing as you are doing now. This means that I am not able to participate in debates on their website any more. And those who do, are primarily people with nothing to loose, and people who needs public attention for some reason. As a result, the quality of the debates is now very poor.
I fear that this will also happen on trustpilot – many people will not write reviews, when they discover that they need to expose themselves to friends, family, current and future employees, new girlfriends and so on… I know that information found on trustpilot is probably not what you would think of as embarrasing, but it is the fact that you have no control over when and what people know about you, that is annoying.
This tendensee to make people proove who they are anytime and anywhere, reminds me of a form of society where you can run, but you can’t hide… Hint: A political theory derived from Karl Marx (communism).
As I understand people before 31/03/12 dont have to link the FB account. AND if you get a companys option to write a review you can still do it with out using your FB.
Name: You can still write any name you like to show, in profile, I can only see the name you want to show!!!. So I dont see what Jettes problem is.
There should be more validation on the internet, so we will have a safe internet and fake people will stay away from debate, sending pictures who are not of themselves etc.
Thanks for your comment, Claus. Just to confirm: You are totally right about both options to create accounts.
Before Facebook arrived, it was common that forum users, blog comments, etc were anonymous. They typically used nicknames to hide their real identity. Facebook has made a huge impact on how people identify themselves online, and that’s why we consider it as the best option so far when it comes to user validation.
What about the people who do not have a FB account, what about the people who do not want FB to be associated with TP. I don’t have a FB account and it was a conscious choice, I did have one, but didn’t like how it went to be to much privatelife online… I really think you should find another way around this validation thing!!!
I have to agree with this.
If I have to validate myself in the near future, either via facebook or other services, I’m not going to use TP any more. I do not want every person out there to know that much about me, and I’m not interested in telling people i know on FB what I’m doing on TP.
I wanted to post a review about okbatt.co.uk who are not ok by the way.
But I couldn’t without a facebook account.
So I created one, just a basic one with no personal information.
So then I can easily delete it as easily as I created it. And neither Trustpilot nor Facebook have any of my personal information. Try it
Nicely put
I also agree with the above posters, and I too will not be posting on trustpilot. This is truly a dumb idea and whoever came up with it might be more comfortable moving to live in N. Korea or equivalent.
I think Jette is taking it a bit too far. I think this is a great idea, since (as far as I understand) your account on Trustpilot will not reveal to other users what name your Facebook account has. Only Trustpilot will know, and it will appear on your profile that you are “verified”, implying that you have connected with Facebook.
Keep up the good work.
@Jette: Keep your communistic theories to yourself.
Pure faschistic comment
You don’t understand I think. What happens is about following. Not Trustpilot but FACEBOOK will use your actions on Trustpilot for advertising for example or to tell others that you were active on Trustpilot. Also: Trustpilot get’s a looot of data about you from facebook. Did they openly tell us anywhere WHAT EXACTLY their business deal with facebook is? What data they get from facebook? And what data facebook gets from truspilot? Not that I know of. This is a very, very scary development and lowers the worth of Trustpilot SIGNIFICANTLY. Trustpilot bye, bye. Trustpilot could also validate in other ways. For example with an Order number of the shop, exact cost of products ordered or similar things.
First of all I want to thank you for taking active steps toward the fake profile issues. I run a number of websites online, and we constantly have to consider what to do against fake reviews etc. One of the suggestions was including order id in the review. Would that be possible to integrate with trustpilot?
Thanks for the feedback – this is the kind of reactions we had hoped for.
Setting up an order-id verification is already possible on our premium plans in order to get reviews from customers exclusively. Our system checks that all customers can reply, and companies using this feature are committed to inform customers about their order-id upon all requests. Read more on Trustpilot business and feel free to contact me if you got other questions.
…kun feedback til de der samtykker. yuaghh!
Terrible idea! What makes you think everyone has a Facebook? Completely ridiculous. I for one, don’t have one anymore and tons of people are beginning to delete theirs. Don’t be surprised as you see the number of reviews start declining.
Facebook and trust don’t belong in the same sentence, unless “total lack of” are in between. Hope other sites don’t insist on facebook log in cos say goodbye to security and hello to identity theft and spam. If this is compulsory I’ll say goodbye now.
Unfortunately TrustPilot just doesn´t get it… until the posted reviews will be decimated to null. I guess it doesn´t realize that there are other review sites out there. See ya!
Surely if you wish people to write honest reviews they will not necessarily wish to give their name when writing about a bad experience they have had. When did Facebook become a security company? people on there may well be under a fake name for many different reasons. I can see the need for eliminating fake or multiple reviewers but do not think FB is necessarily the answer to that.
I notice TrustPilot do not seem to have a Facebook page! surely this needs rectifying before you ask people to use it themselves?
Sorry, finally found your FB page.
Well done and it’s about time. Trustpilot may be familiar with my rants against the irrelevancy of many of your reviews. I see that folk are already complaining that this is too big a step to take but it becomes a question of quality over quantity and in this case, quality is definitely the more important of the two. I’m certain that businesses recognise this.
No doubt some of the folk complaining are likely the type of reviewer who use the ‘cut & paste’ method of review!
This “Steve Pennington” must be a young dude and a spell checker. Anyway, he writes as an unmature boy.
Ours world would be better off without “it” (including F.B. and and those alike). The boy sounds like a Trustpilot employee.
Holy Smoke…just read Jette’s comments in full! Bejesus, grow up dude. This is ID verification, common now around the internet and becoming more so simply because folk can’t be trusted to act in a mature adult manner when anonymity is guaranteed. Blame human nature, not Trustpilot or your newspaper blogging site.
Oh, and consider investing in a spell check programme…
Online communism….dear me!!
Jette’s comments represent a mindset shared by many. Anyone who thinks otherwise is optimistic to the point of foolishness. They’ll come around, but we’re not there yet.
i dont have facebook. i dont want facebook. daft idea!
Hvad skal det engelske idioti gøre godt for?
Jeg er ikke Facebook bruger og bliver det heller ikke da jeg nægter at lade mine personlige oplysninger bruge i kommercielt øjemed og slet ikke på en måde der er ulovlig i forhold til EU direktiver omkring persondata beskyttelse.
En mangeårig trustpilot anmelder.
I think login using FB is the way forward. I use it for all my optin forms now as it is the only certain way to get a real email address.
However there is still some risk as there are many people with huge numbers of FB accounts.
But it is a small step in the right direction.
People should not be afraid of signing in with their Facebooks….its about the only good reason to have one!
Well… you dont think there is a risk with using facebook?? My CAT have a facebook account! AND 50+ friends!
And YES people should be afraid of logging in with there facebook. think about it… there is a COMPANY that have ALL your information; where you live, where you work, where you have worked, where you have been going to school, who your dating, who you dated, how long you dated, how many kids you have, what names they have, how many online friends they have, how old they are, what things they like, how you and your family looks like.
Now they have access to your trustpilot, your games (games which have access to your friends profiles, and if you use smartphones to play facebook games, they have there telefonenumbers as well!!!), your email, and what ever you use to logon with facebook… all in ONE company and it’s collaborators. If BIG BROTHER did not exist, it sure do now. And to think we are giving all privacy up for FREE.
I have a facebook account, I just mind what im putting in it, and what I use it for. Do NOT trust a company to handle all of your daily life. It’s not the state. And YES they may keep and sell your information under canadian law, i believe, so dont close your eyes and hope for the best o.O
It’s great to see you are doing something to minimize the fakeabuse.
I have no problem with linking to facebook, I don’t have to do it, I’ve used Trustpilot a long time, but I choose to do it, simply because I think it’s a good idea.
Keep up the good work.
FB doesn’t help verify somebody’s identity; it could well be invented on that social feed as well. And aren’t you assuming people are gullible, taking others’ comments as objective; surely most people realize that posts or reviews are just that – personal interpretations of some product.
FB is spam spoiling your job, your family and your life. If anyone try to connect me to FB to create a partnership, they will loose me as a customer.
Helt enig!
Min hund har en facebook profil. Er hans anmeldelser så mere værd end mine?!
Synes det er en tragisk tendens at alt skal kædes sammen med Facebook. Hvad rager det folk på TP om jeg kan lide dans, snakker fransk og går til madlavning?!
Er alle firmaer blevet for små til at stå alene nu?!
Ville verden gå under hvis Facebook en dag konstaterede det kunne være morsomt at lukke.
Gør TP det til en pligt at man connecter gennem FB, så er jeg færdig med TP ligesom jeg er færdig med at stole på de kommentarer der kommer.
En profil på FB er ligeså nem at forfalske som alt andet.
Mega usselt initiativ.
Wauw, that’s a lot of comments coming in the last couple of days. At Trustpilot we appreciate the feedback and from this debate – and dialogues we had with users elsewhere – it highlights our assumption: Not everybody is in favor of Facebook and it’s a good – but not perfect way to improve quality of the reviews. Other options to validate user profiles is work in progress.
Thanks for the feedback so far. It’s really useful.
I don’t know if it’s mentioned but everyone can easily just create a fake Facebook profile with no problem – so this will only get harder to find the fake profiles!
Hi, well, my owner set me up with a Facebook page, so despite being nothing more than an intelligent hamster, I now enjoying using the internet. I type using a specially adapted running wheel. My Facebook identity even allows me to review windsurfing lessons – from a rodent’s perspective, of course.
I do have an observation for all these humans. Ultimately, the only verification available via Trustpilot or Facebook is having access to an email address. And that is not difficult to obtain.
well done ernie!! i wonder if my guppy can get an FB account
What about the companies who instantly report bad reviews?? You need to build a more robust review system.. none of the reviews i’ve seen which competitors try to remove name names, or products to me.
When companies refuse to use the verified buyer system it leads to fraudulent reviews and hyper editing of bad reviews.
I hope you spend more time and effort on this as it will lead to customer retention and more importantly
Trust.
@Robert The issue you raise is something we are looking into as well. I can’t give you more details or an expected launch date yet, but we believe we found a good way to improve this.
I think this is a good idea – its extremely important that reviews are not “invented”. the quality is important not the numbers!
I’m not sure FB is the right way. Personally I’m leaving a site that requires me to login via Facebook. I think to just remove the possibility torate if you haven’t purchased anything. It would make t more fair to the shop owners and customers could then attach a reciept to an upload field if they have had a purchase earlier and wishes to use it now or for offline stores.
I think that FB doesn’t provide an appropriate warranty of genuine feedbacks. It’s important to consider that a lot of Customers don’t have a FB account and that there are a lot of fake and multiple accounts.
To assure a better level of security I think that Trustpilot must turn off definitely the option to insert a feedback without an order code and, probably most important, Trustpilot must have an automatic system that recognizes the email sended from a real shopping cart (in this case the feedback is certified) and manually from a merchant email (feedback not certified). I’m actually using this last type of sending because of a better manage, but I understand that this system can be better with a rigid method.
I do not have a facebook account and will not be getting one anytime in the near future. I will therefore not be using Trust Pilot for posting or even reading reviews any longer.
I do not have facebook because it is simply a waste of my time. I did have it, but got rid of it for reasons. Now to find people need it to sign up for things? Not a good idea…I wanna be able to do things without it!!
Hvordan får man adgang til dette unikke link uden at være betalende bruger hos Trustpilot???
@René to answer your question on how to get access to the unique link. It’s a part of our premium services, so the only way to get access to it is by signing up with Trustpilot.
According to an article on CNN.com (02-aug-2012), Facebook have recently said that roughly 83 million of 955 million active profiles are either fake or duplicates.
http://articles.cnn.com/2012-08-02/tech/tech_social-media_facebook-fake-accounts_1_facebook-accounts-facebook-profiles-facebook-estimates
You mention that potentially a future validation requirement could be a minimum number of friends on Facebook.
Imagine 83 milion fake profiles each having 82.999.999 equally fake friends
I am pro activities that reduces fake reviews, but requiring Facebook membership garanties nothing and neither does requiring membership of other social medias.
I will never give away information or rights to any app.
No app need my friendlist for anything but spam.
This Trustpilot app claims the right to make postings on my behalf!!!! of any company that i reviewed.
I have just been invited by a company to write a review on Trustpilot. I have not previously registered with Trustpilot but I’d like to now since I want to praise the company in question. However, I am NOT able to sign up unless I also sign up to Facebook, something I have neither the time nor interest for. Above you state that it should be possible to register without having a Facebook account IF you are invited by a company. I don’t see that option – please let me know how I can do it.
Det er jo bare ærgeligt at folk uden en FB konto ikke kan anmelde en virksomhed. Tænk sig ikke længere positiv eller negativ feedback til virksomhederne hvis ikke liiiiiige man har en FB konto
FB har fået for meget magt,det er alle vegne!
Even eBay’s til now unable to make sure, that all users are real!
I think, FB’s not the right Partner to make sure that all registrated trustpilot-Users are real.
There must be another way to get a successful registration without being @ FB.
I know, this requires a more time intensive legitimation, but I’m sure too, there are better ways to get fakes off trustpilot.
Maybe like the PayPal-registration o.s.
Have a look at your most active users, and please don’t put us in front of the door.
Hi Thomas,
Thanks for commenting. As the post states, Facebook is not the perfect solution and we are looking into other options to verify user accounts.
/Joakim
DATING sites have verification methods. Look at them…
Why I cannot log-in using my facebook account?
@Cobol – thanks for reaching out. I don’t have an answer, but feel free to reach out to support@trustpilot.com and add some details about what type of computer and browser you are using. They can probably help you.
/Joakim
As fa as I am concerned, it is ok-practice to require people to expose their identity when posting reviews. It adds to the trust of the information and makes you think about balancing your views before posting them. My objection against using FB for login is, that one needs to allow TP and/or FB to post their messages on MY FB page that I cannot control. I hate these apps that send out messages to everyone in your friends list that you have checked into some place or achieved such and so result in a ridiculous online game. I will no longer add reviews to Trustpilot (or any other site requiring FB login) until I have my control back of any message on my personal FB page.
Hi JohandB,
Thanks for commenting. You actually do have the option to control whether reviews should be shared on Facebook. Please check the social settings under your user profile. Another option is to change it directly in Facebook under account settings -> Apps where you manage all other apps.
/Joakim
I wanted to leave some feedback for a company from which I had great service. However I no longer have a Facebook account, so am now unable to do so.
Wow, a major step backwards in terms of website usability! There are millions of people without Facebook who are effectively excluded from this website. I would argue that policy invalidates your mission statement: Clearly not an “open, community based platform”, rather a platform exclusively for Facebook users.
I received an invite from a shop to leave a review, but am unable to accomplish this without a Facebook account.
Who’s reviewing the review sites?
I agree with the above trustpilot is obviously not really interested in getting real people to give their views. I do not have a facebook account I do not want a facebook account. So sorry trustpilot, you continue building your facebook business…maybe one day you will realise that you are excluding the majority of the world.
I have no intention of getting a facebook account so
my poor experience will not be recorded for the benifit of others.
I dont like the idea of facebook connect as the only option. I have a facebook account but will not use it for these porpuses.
I rather have to verify my identity by telling you my Paypal account instead, and then create my account independently with that as a “real-ID”.
It’s more secure, because it’s a real bank… they require a lot of info, and it’s hard to open an paypal without real id’s. Trust me, I have had my probs with identifien my selfs to them.
After a purchase from an online webstore I wanted to rate the store because it had no previous ratings. So I tried to create an account on trustpilot and was amazed to see that you require my facebook in order to sign up for it. I consider facebook a private media and only my friends are allowed to see pictures and information about me and would never associate my facebook to a 3rd party enterprise like trustpilot. I aknowledge that you might have problems with fake user profiles, but surely there must be another way around this problem. We have a saying in Danish called “Don’t pie in your pants to keep yourself warm” and to be honest this is what you have have done with this rule in my opinion. I’m certainly not signing up as long as this rule applies, eventhough I purchase items on the internet on a regular basis and enjoy the ratings on trustpilot.
I was puzzled to find that I was expected to sign up via Facebook, and only directed to this page when I raised a technical query. So, please, Trustpilot, direct people to this debate via a link on the sign up page. Thanks.
It’s good to see a review company attempting to minimise fake reviews.
The issues seem to boil down to these:
Net anonymity enables fake reviews to be posted, but true identities enable unwanted data collection by large companies.
I fear the former more than the latter, so am happy to use my true identity.
I don’t want a FB account, so please, Trustpilot, find another way. I’m dying to pass on my shopping experiences just as I regularly do on Amazon.
Dave Oxford
Was going to sign up to leave reviews but linking to Facebook is not acceptable. I don’t want people on there to see what I’m up to nor have access to my personal details which is required. There are other ways to verify.
I don’t have Facebook and don’t plan on getting one. I understand your reasoning, but Facebook only is going to stop a lot of reviewers including myself from signing up.
If you don’t get rid of the Facebook only login, you should at least add Twitter and G+.
Trustpilot are not what they seem they foster fake reviews from scammers like WAE+ all you have to do is look at their reviews on this company you’ll see a multitude of fake 5 star reviews many at the same time. It’s an absolute joke that they guide people to these pirates for people to lose their money.
Facebook is NOT a trustworthy site, as anyone who follows tech trends knows.
I could also set up multiple identities with different email addresses on FB; they don’t check this stuff.
FB is a complete time-wasting pit, thief of marketing information, and all-around POS.
Don’t even think about Twitter, that’s for children, politicians, and famous “personalities.” Who uses this that’s older than 12 that has a triple-digit IQ, and is not forced to?
HEY, ARE YOU GETTING THE PICTURE, READING THESE REVIEWS?
Facebook is deal killer. They have no scruples, and I’d be leery of any company that associated with them.
Looking at reviews for hotelsone.com, I see the usual 4 and 5 star, overly gushy reviews that reek of fakeness.
It’s a tough problem, but I don’t think Facebook is the answer.
trustpilot + facebook = bad idea and a farewell from me.
I don’t mind Facebook in principle. I don’t mind my TrustPilot profile being linked to my Facebook account.
I DO mind that you get my birthday, my location, the right to post on my behalf, and my facebook-specific email address. If Facebook didn’t give you those, I’d be happy.
But as long as it does, it’s a no-go.
At the top of this discussion , it is stated that you either require a FB account ( which I deliberately do not have ) to register OR a recent supplier/seller can Invite you to review which removes the need for a FB account. I have received such an invite but unless your email is an existing registered TP email , then it insists on a FB account .. pity as company would have received a 5* review but now will not get same.. pity
What will stop the so called companies out there setting up fake facebook accounts and posting reviews here?.. I stopped using facebook years ago, I have a legit complaint for a company who have scammed me over £200 pound!. I find it frustrating that I can’t voice my complaint here.
I note my review was originally added, but has now been removed pending investigation. However I am very sad to discover it seems it is now mandatory to have a facebook account in order to post reviews as I do not have, nor plan to have a Facebook account.
Well thats bloody brilliant, I just spent 25 mins typing a review about the awful service that I received from city link, only to find I can’t post it as I don’t have a facebook account!
Twats, 1 star for you trustpilot, how can you be taken seriously when only people who use facebook can sign up?
I just went to give a review of a company that has treated me terribly, I was shocked I could not because I do not have a facebook account, I deleted it because lets be honest facebook is about what everyone else is doing and you end up spending more time looking at what others do than do yourself.
I emailed Trustpilot regarding this and the email I got back made me feel like I had been the side effect of a culling of unwanted reviewers.
I am a genuine person, I am about to spend a lot of money setting up a new workshop and I want to be able to give my good and bad experiences in the way of reviews, but now I am told this is not possible because I don’t run with the crowd.
I know I’m far from the only person out here that thinks this stinks.
Kris
I wished to give an honest review of a company who deserved a 10 star recognition. I was not allowed to participate because I do not (and will not) have a FB or other social media account. I treasure my privacy but would like to be able to contribute. This is the first company that I have encountered that used TrustPilot and the restrictions on who can comment may be the reason why.
While I appreciate that Trust Pilot need some degree of verification, entrusting this to a social media concoction which has an established reputation for treating its users and their confidential data with something little short of contempt is ridiculous. I have been advised that they are looking at Twitter and Google +. To this I can only say that looking at an appalling way of verification and then trying to improve it by adding two more equally appalling ways is hardly a step forward.
I would suggest that this be very thoroughly reviewed. There are other ways than forcing sensible people to share their information in a thoroughly haphazard way.
All you are doing is reducing (not eliminating) fake reviews by dis-enfrachising a huge number of people (in fact, the majority of internet users) who have the good sense to steer well clear of social media sites.
I am really disappointed with this decision by Trust Pilot. I do not have a Facebook account, or any other social media account, and I have no intention of having one.
As I understand it, when making a review, you have to place a customer or order ID before the review is accepted. Surely this makes it possible to check if reviews are genuine ?
To be honest, I feel somewhat insulted by Trust Pilot that my integrity, and my good intentions to offer a genuine review, is being questioned !
Ironically, because of this policy of only using FB I no longer trust TrustPilot and their reviews become useless to me. I have no FB account and need no FB account, just like millions of others.
I had intended to review a company who sold poor quality goods. On two other review sites the reviews for this company are overwhelmingly poor. On TrustPilot they are positive. Makes me wonder why.
Christian
Trust Pilot is letting the public down. I wanted to leave a review which would have helped other consumers, but I will never leave a review if I have to do this via Facebook. Reading the comments above, this view is clearly shared by many others. I agree with Tom (above) that the order ID is sufficient to verify that someone is genuine. If not, please state why this is the case.
It is absurd that one is held to ransom for using their Facebook account and Trustpilot has gone too far!
Not only am I a genuine person whom was going to alert potential customers as to two of my online retail store experiences (one very good and one to be cautious of), but consumers will never see my experience with those stores because of this absurd policy requiring Facebook.
Further to that I no longer feel the necessity to check Trustpilots reviews knowing that so many potential genuine consumers would never have got to post their reviews and experiences; whom did not agree to the Facebook requirement and therefore didn’t join.
It seems like every website/company is obsessed on ‘latching’ onto peoples personal Facebook accounts in some form or another and violating peoples privacy as they are held to ransom with Facebook becoming very vulnerable holding masses of peoples personal information.
Bye Bye Trustpilot
A step too far I’m afraid, keep enforcing this and you’ll be gone within a year.
Ultimately this site has become an extension of facebook with only facebook users reviews being shown. it doesn’t represent the true public experience just that of a few and now just isn’t relevant.
Wont be using you anymore.