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How Trustpilot works Category

By on Monday, September 22nd, 2014 How Trustpilot works, Online reviews

This weekend we received an extraordinary number of reviews for the Danish restaurants Jensen’s Bøfhus and Jensens Fiskerestaurant on Trustpilot. The activity started on the 19th of September, when a court case involving the two companies was decided. None of these companies are customers at Trustpilot. On Saturday we were notified by our users about […]

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Door Tonni Buur 17 juni, 2014. Vertaling door Wesley Soeters. Trustpilot groeit snel. Nog steeds. We leren voortdurend. Nog steeds. We vinden nieuwe wegen om de kwaliteit van onze diensten verder te vergroten. Nog steeds. Ons doel blijft nog steeds om wéér beter te worden. We bieden tenslotte een platform waar klanten enerzijds uiting kunnen […]

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If a company is found to have a large amount of fake reviews on Trustpilot, then that company should be removed from our website… Right? People often ask this question but we believe that removing company profiles as a result of the discovery of fake reviews will ultimately do more harm to consumer choice on […]

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Door Martin Misiowiec 10 juni, 2014. Vertaling door Wesley Soeters. Hoe bewijs je het nut van Social Media? Dat is een van de grootste vraagstukken waar moderne marketeers voor staan. Zeker als de technologie de bakens steeds maar blijft verzetten en je het gevoel hebt achter de feiten aan te blijven rennen. Waar moet je […]

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By on Wednesday, July 9th, 2014 How Trustpilot works, Online reviews

Door Joakim Ditlev op Donderdag , 23 februari 2012. Vertaling door Wesley Soeters. We krijgen regelmatig vragen over het waarderingssyteem dat we bij Trustpilot hanteren. Daar kunnen we lange en korte antwoorden op geven. Hieronder geven we beide varianten aangaande dit waarderingssysteem, oftewel de Trustscore. Wat is de TrustScore? – de korte versie De TrustScore […]

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Trustpilot is growing rapidly, and we are continuously learning and finding new ways to improve the quality of our services. Currently, we are working on a new set of processes to improve the way we tackle content that does not meet our User Guidelines. To start, we will be archiving all the current reviews that […]

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By on Wednesday, June 11th, 2014 Customer Service, How Trustpilot works

We are happy to announce that we are launching a new Support Center this summer. Our mission is to provide you with the best service we possibly can by giving you easy 24/7 access to our knowledge base.  The Support Center will be the support destination for Trustpilot’s community: the go-to place for users to […]

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By on Sunday, May 11th, 2014 How Trustpilot works, Online reviews

From time to time, Trustpilot is criticised for not deleting or moderating reviews that contain offensive remarks. This touches upon a complicated legal issue: What responsibility does Trustpilot have – as a platform (i.e. communicator) – over the reviewers’ comments? We answer this question in the following response, and also comment on the use of […]

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By on Monday, May 5th, 2014 How Trustpilot works, Online reviews

Trustpilot bliver fra tid til anden kritiseret for ikke at slette eller moderere anmeldelser, der indeholder krænkende ytringer. Dette berører en kompliceret juridisk problemstilling: Hvilket ansvar har Trustpilot som platform (dvs. formidler) for anmeldernes ytringer? Det besvarer vi i det følgende. Trustpilot er en neutral og uafhængig platform for brugerytringer. Antallet af ytringer nærmer sig […]

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By on Monday, April 14th, 2014 How Trustpilot works

We launched our platform in 2007 and now provide over 80,000 e-commerce businesses with TrustScores based on more than seven million consumer reviews. We continue to learn from and work with industry trade bodies, including the Consumer Ombudsman, FDIH, The Danish Chambers of Commerce and the Danish Consumer Council, to ensure that we are maintaining […]

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