It's hard to please everyone. That's a truth all businesses, sooner or later, will find out. Negative feedback is inevitable but it doesn't spell the end for your reputation or your business. Instead, negative feedback can be an opportunity to show your potential consumers how you handle feedback and how you value your customers. After all, if you resolve your customer’s issue or handle their concerns, you might be able to keep that customer, and make a few others along the way.
Negative feedback, however, is not an opportunity to argue with consumers, belittle their opinions, or make light of their concerns. While this may sound like obvious advice, we have some horror stories to show you about how some businesses were a little too quick to respond and let their emotions get the best of them.
In our upcoming webinar, Halloween Horror Stories - How not to reply to negative feedback, we’ll go over some horror stories of how companies have failed at handling negative feedback and what you can learn instead.
Negative feedback is unavoidable but it’s not a total loss. With some guidance, and some strategy, you can learn how to make the most of your negative feedback.
Update: If you missed the webinar, you can still catch the recording below (we've added both videos). If you want to see how our platform will help you collect reviews and easily respond to negative feedback, just click the button under the videos to request a demo.