The First 72 Hours: The transition from Sales to CS

The First 72 Hours: The transition from Sales to CS

Picture this. You’re sold on Trustpilot – eager for the stars on Google, the extended reach, the increased conversions. But you feel a little nervous. You don’t have the bandwidth to take on another big project at work. The sales rep assures you, “implementation is a breeze.”

But you want more.

WELCOME TO: THE FIRST 72 HOURS WITH TRUSTPILOT.

Here’s what happens once the contract’s signed, and it’s go time.

IN THE FIRST 24 HOURS
You’ll attend a platform training session – led by a senior customer success manager. A half hour later, you’ll be familiar and comfortable with our system.

*The training session will take you through our B2B platform, pictured above.

*The training session will take you through our B2B platform, pictured above.

*Customer Success team-building. Yes, those are matching pajamas.

*Customer Success team-building. Yes, those are matching pajamas.

NEXT 24 HOURS

You’ll meet your Customer Success team: a dedicated success manager and integration manager. Their primary goal is to make implementation easy and efficient, and that you see maximum value in our partnership.

During the following setup call with your integration manager, you’ll send out your first batch of review invitations. Your Customer Success team will provide a closer look at how our platform can be optimized for your business, and answer any of your lingering questions.

One of our newest partners, BookFuel, a company providing self-publishing services, saw tremendous value from the training webinar. After attending the half hour session, BookFuel was so familiar with our platform that the set-up call was used to discuss long-term strategy, and send out their first batch of Kickstarts. In the 24 hours after their setup call, they received 7 reviews, and responded to several customers individually.

THE FINAL PUSH - Your Third Day with Trustpilot
Log-in to your account and watch your results fly in. Engage your customers one-on-one as they leave personal reviews for your business. Automate your review collection. Integrate your 5 star reviews on-site. Give yourself a big pat on the back, because you are killin’ it for your company.

Still hesitant?

PRIME EXAMPLE
When Colorado Pen partnered with Trustpilot, they received 134 reviews, achieved a 9.5 TrustScore, automated their review collection, and displayed beautiful, high quality reviews onsite to improve the number of conversions. They achieved these successes less than 72 hours after their initial setup call with Trustpilot.

*Colorado Pen displays their reviews with a Trustpilot widget on their homepage, pictured above.

*Colorado Pen displays their reviews with a Trustpilot widget on their homepage, pictured above.

We work to get you totally up and running so quickly because we’ve seen, time and again, that our most successful partners are the ones rockin’ and rollin’ with fresh reviews right away.

Your success is our success. As soon as you sign up, your Trustpilot team won’t be satisfied until you’re hearing from your customers, and using that feedback to boost sales.

Ready to meet your team?