Wow, what an amazing year for Trustpilot and our incredible partners! To wrap up the year, we had the opportunity to meet the fantastic team over at NewYorkDress.com and award them with the December Trustpilot Customer Milestone Award. NewYorkDress.com recently hit the impressive milestone of collecting over 1,200 reviews, including over 1,000 reviews with a 5 star rating! Touting an impeccable Trustscore of 9.1 out of 10 stars, it’s obvious this team is 100% dedicated to delivering amazing customer service!
Not only does NewYorkDress.com receive glowing reviews from their customers, but they also make it their mission to answer with thoughtful replies to every single review, positive and negative alike. This noteworthy level of personal touch adds to the customer feedback process and helps encourage their happy customers to keep coming back!
What are the NewYorkDress.com customers saying? “I will recommend this site even to my worst enemy. This is how good it is.” Almost all of their reviews include mention that they, “Loved shopping online. These selections are incredible”. Here’s one of our favorites:
I'm getting married soon and purchased a dress through NYD. It wasn't quite what I hoped for, so I exchanged for a second dress. Again, it wasn't quite right. I ordered a third and it is PERFECT! Today I purchased the shoes and earrings also at NYD and I can't wait to get them! Any time I've had a question I've been able to chat with someone regardless the time of day or night. Each person has been professional and able to answer my questions. I really am pleased with NYD!
Reply from NewYorkDress.com
We truly appreciate your wonderful feedback! It is so great to hear that you have chosen our website to choose one of, if not the most special dress of your life and that the service you have received and efficiency of the site has made this shopping experience a great one for you. We know you will be stunning your beautiful wedding dress and don't forget to send pictures! We look forward to assisting you in all future special occasion wear needs, feel free to contact us anytime!
To celebrate their team’s accomplishments and their incredible reviews on Trustpilot, we threw the entire NewYorkDress.com staff a party to recognize their hard work and dedication to customer service. Jonah Levine, the Director of Marketing at NewYorkDress.com, said on the partnership:
"Trustpilot has been an invaluable resource for NewYorkDress.com by providing us with internal insights on how to better serve our customers. The transparency it has brought to our business creates a trusting b2c relationship that helps us tailor our customer experience, creating lifelong clients."
Congratulations to the NewYorkDress.com team! It was a pleasure to honor you with the December Customer Milestone Award and we are privileged to be one of your partners.