To usher in the New Year, we had the exciting opportunity to travel out to Austin, Texas to recognize one of our amazing partners with the January High Flyers Award - congratulations FramesDirect.com! FramesDirect offers premium eyewear at affordable prices, including filling prescriptions at a fraction of the cost for their over 100,000 products and 500 brands. And believe me when I say this committed team takes customer service VERY seriously!
FramesDirect Trustpilot profile page boasts over 5,300 reviews garnering on average over 74 reviews per day with an impressive TrustScore of 8.5 out of 10. Furthermore, of those 5,300 reviews over 82% of them are for 4 and 5 star ratings.To ensure that their customers are fully satisfied and happy with their experience, FramesDirect replies to every review they receive and also offers a guarantee of 100% accuracy on all prescriptions or they will remake them at no charge. They have also built Trustpilot reviews into their customer service processes and incentives, to ensure as a team they are always improving and pacing towards 100% customer satisfaction.
Their customer’s passion and brand loyalty is illustrated by reading a small sampling of their spectacular reviews:
“I recently purchased a pair of Ray Bans online through Framesdirect.com and I couldn't be more impressed!!!I shopped around at my local stores and they where HALF the price !!This was my first time ordering eyeglasses online so I was a little hesitate. Once I started the process online it was so easy. I was unsure about one or two things but my representative Sarah helped me and she was super friendly and extremely helpful. There website allows you to upload your picture and than place the frames on you to see if you like the look. ( amazing feature to the site) I received my order within 7 days and they were perfect. I didn't even have to get them sized. I have already referred friends and family and will continue to do so. Thanks again Framesdirect.com !!! Can't wait to order another pair.”
I was nervous about ordering glasses online. The online ordering process was very easy. I uploaded my prescription easily as well. Frames Direct called me to get some additional information and called me two more times before actually submitting the order to be sure everything was correct. When the glasses arrived they were perfect. I saved a lot of time and money with Frames Direct. To celebrate their hard work and this amazing achievement, we threw their team a party - check out some of our favorite moments below:
Here’s what FramesDirect’s Chief Operating Office has to say about their experience with Trustpilot:
"FramesDirect.com began its partnership with Trustpilot about a year ago. The tool has proven to be invaluable to us in understanding how we can continually improve our customer service. We read and respond to every single review. These reviews truly help us get better every day in serving our customers".
A big congrats again to FramesDirect! We are truly honored to be your partner and wish you continued success as you hit more milestones in the future!
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