On the third day of Trustmas, Trustpilot gave to me...review trends. (Learn important business trends and insights from your reviews.)
Yes, that’s right. With the help of Trustpilot, you have the power to not only collect reviews from your customers, but to gather important business trends and insights from them!
Over the past year, our team has worked to put together actionable insights and trend reports from which you can tag reviews based on keywords and also collect organized information on what your customers are saying about you.
To see some real results, check out some examples from great customers below. Thrift Books, has been using them and they were able to double their revenue! Who knows, maybe you can double your revenue too!
Miles Kimball - used Actionable Insights to improve their customer service, and, in turn, their star rating.
Miles Kimball uses Trusptilot's Actionable Insights solution to garner valuable business insights from their review content. Actionable Insights layers semantic analysis on your customer feedback to create a quantitative breakdown of what's most important to your customers. By analyzing and acting on this data, Miles Kimball has been able to improve their average star rating and client happiness over time.
PilgrimTours - tags reviews based on location.
PilgrimTours uses Trustpilot's tagging feature to label each of their reviews based on their content, categorizing the reviews by the locations they mention. These labels are used later for analysis as well as for displaying reviews relevant to certain tours on certain areas of their site.
ThriftBooks uses Trustpilot’s analytics to identify customer service issues, so they can remedy them more quickly. The reviews have also provided ThriftBooks with a reliable source of feedback to drive business optimization.
Thirftbooks uses Trustpilot's analytics features to identify customer service issues and trends from their review content, so they can remedy them more quickly. The reviews have also provided Thriftbooks with a reliable source of feedback to drive business optimization.