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If a company is found to have a large amount of fake reviews on Trustpilot, then that company should be removed from our website… Right? People often ask this question but we believe that removing company profiles as a result of the discovery of fake reviews will ultimately do more harm to consumer choice on […]

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Every day, our partners in the Trust Movement amaze us with their dedication to customer satisfaction. The Trustpilot team wants to recognize these inspiring achievements in customer service, and encourage our incredible customers to do so as well. Each month, Trustpilot will nominate businesses that reach significant milestones of trust, transparency and impeccable customer service, […]

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The-Death-of-Advertising

As traditional advertising becomes less effective, online reviews which reflect quality customer service are imperative in reaching potential customers. The old model of advertising is simply not working – click-through rates on digital ads average as low as 0.15%, while major advertising agency M&C Saatchi revealed that its revenue growth in 2012 had come from CRM […]

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What are reviews worth to your business? Cambridge mathematician William Hartston has developed a formula… watch our animation and try it yourself! When you buy online – be it a holiday, a washing machine or contact lenses – do you look at ratings and reviews? Do you check if anyone reported delivery trouble, criticised the […]

By on Monday, April 14th, 2014 How Trustpilot works

We launched our platform in 2007 and now provide over 80,000 e-commerce businesses with TrustScores based on more than seven million consumer reviews. We continue to learn from and work with industry trade bodies, including the Consumer Ombudsman, FDIH, The Danish Chambers of Commerce and the Danish Consumer Council, to ensure that we are maintaining […]

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By on Monday, April 14th, 2014 How Trustpilot works

Vi startede vores platform i 2007 og giver idag TrustScores til mere end 80.000 e-handelsvirksomheder baseret på mere end syv millioner kundeanmeldelser. Vi lærer hele tiden, og vi samarbejder med brancheinstanser, såsom Forbrugerombudsmanden, FDIH, Dansk Erhverv og Forbrugerrådet for at sikre de bedst mulige standarder. Markedet for kundeanmeldelser vokser og ændrer sig hurtigt, og vi […]

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Top-10-Tips-to-Skyrocket-Your-Customer-Retention

With so many companies craving customer loyalty, how do you make your business’s voice heard in an overcrowded digital world? Your Customer Retention Strategies Are Everything . . . According to the Harvard Business School increasing your customer retention by 5% will see your profits increasing by 25% to 95% How To Do It . . […]

The Value of the Trust Economy

It’s no surprise that online reviews are having a significant impact on customer service, and ultimately the bottom line for businesses. The British Retail Consortium (BRC)  said December 2013 was a record-breaking month for online shopping, with close to one in five of all non-food purchases made online. The report also found a 19.2 per […]

By on Monday, January 13th, 2014 Announcements

13 January, 2014 – New York – London – Copenhagen – Trustpilot, the leading review community for online shoppers, today announces it has raised $25m in Series C financing. This comes following 117 per cent growth in its consumer reviewer base with over five million online shoppers now posting reviews on Trustpilot. Global expansion also […]

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By on Monday, December 30th, 2013 Announcements

As from January 6th 2014, Trustpilot is extending the login options for new user profiles in the UK, France, Switzerland and Germany by giving the reviewer the choice of signing up either using our Facebook social login or by filling in a form on the Trustpilot website where reviewers are required to provide personal details. […]

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